Billing Terms & Conditions

Effective Date: 4 August 2026

These Billing Terms & Conditions explain how payments are handled when you make a purchase from Same Side.

1. Payment Options

To provide a secure and convenient checkout experience, we accept the payment methods displayed at checkout. These currently include:

• Visa, Mastercard, and American Express
• PayPal
• Shop Pay
• Apple Pay
• Google Pay

The exact methods available to you may vary depending on your location and device. The payment methods shown on the checkout page at the time of your order are the ones that apply.

2. Payment Requirements

Payment must be successfully completed before an order can be processed.

Orders will only be prepared for dispatch once full payment has been received and confirmed. If a payment cannot be authorised or is declined, the order will not be accepted.

3. Prices and Currency

All prices displayed on the Same Side website are in United States Dollars (USD), and all transactions are processed in USD. This applies to every customer, including customers in Australia.

If your bank or card account is held in another currency, your bank or card provider will convert the amount at their own exchange rate and may apply an international transaction fee. Any such fee is charged by your provider, not by Same Side.

Prices may be updated at any time without prior notice. Any applicable taxes, shipping costs, duties, or additional fees will be calculated during checkout before your purchase is finalised.

4. Payment Security

We take payment security seriously. All transactions are encrypted using secure SSL technology and processed through trusted third-party payment providers.

For your protection, Same Side does not store your complete credit or debit card information.

5. Refunds and Payment Disputes

Refund requests are handled in accordance with our Refund & Return Policy.

If a chargeback is lodged without a valid reason or is suspected to be fraudulent, we reserve the right to dispute the claim through the relevant payment provider.

If you have any concerns regarding a payment, please contact us at support@sameside.store before initiating a dispute so we can work towards a resolution.

6. Fraud Protection

To protect both our customers and our business, Same Side may cancel, delay, or refuse any order that appears suspicious or potentially fraudulent.

Where necessary, we may request additional information to verify a customer's identity before processing an order.

7. Policy Updates

These Billing Terms & Conditions may be amended from time to time. Any revisions will be published on this page together with an updated effective date. By continuing to use our website after changes are posted, you acknowledge and accept the revised terms.

8. Contact Us

Business Name: Same Side

Address: 10 Garnet Street, Cooroy QLD 4563, Australia

ABN: 12 917 631 966

Email: support@sameside.store

Customer Support Hours: Monday to Sunday, 9:00 AM – 5:00 PM (AEST)

Response Time: We aim to respond to all enquiries within 1–2 business days.