Shipping policy

Thanks for shopping with Same Side. This policy explains how and when we ship your order, what it costs, and what to do if something goes wrong. If you have any questions, contact us at support@sameside.store.

Where orders ship from
Same Side is an Australian-registered business (ABN 12 917 631 966) with our office at 10 Garnet Street, Cooroy QLD 4563, Australia. To keep prices low and offer free shipping, orders are dispatched directly from our partner manufacturers' fulfilment centres, which are primarily located in China. Your order ships with tracked delivery from the fulfilment centre to your door; the delivery timeframes below already account for this.

Order processing (handling time)

  • Orders are processed within 1–2 business days after payment is confirmed.
  • Orders placed on weekends or public holidays are processed the next business day.
  • During sales, launches, or peak periods, processing may take a little longer — we'll let you know if there's a significant delay.

You'll receive a confirmation email when you order, and a second email with tracking once your order ships.

Shipping rates and delivery times

We currently offer free Standard shipping to every country we sell to. The timeframes below include both processing and transit:

  • Australia, United States, United Kingdom and Canada: 1–2 business days processing plus 2–8 business days delivery — 3–10 business days in total
  • Rest of world, including the European Union: 1–2 business days processing plus 10–21 business days delivery — 11–23 business days in total

These timeframes are estimates, not guarantees. Deliveries are handled by tracked carriers; your tracking link will show the carrier for your order, which is typically your national postal service (for example Australia Post in Australia, USPS in the United States, or Royal Mail in the UK).

Tracking your order

Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update after you receive it. If your tracking hasn't updated after several days, email us at support@sameside.store and we'll look into it.

Delivery delays

Occasionally delivery may take longer than expected due to carrier issues, weather, customs, or busy periods. We can't control carrier delays once your order has shipped, but we'll always help you track it down.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not responsible for orders sent to an incorrectly entered address. If you notice a mistake, contact us immediately — if your order hasn't shipped yet, we'll do our best to fix it. Orders returned to us due to an incorrect address may incur a re-shipping fee.

Lost or stolen packages

If tracking shows your order as delivered but you can't find it: check around your delivery location and with neighbours or your building's mail area, confirm the address on your order, and allow 1–2 business days as packages are sometimes marked delivered early. If it still hasn't turned up, contact us and we'll help you open an inquiry with the carrier. If your order never arrives at all, see our Refund & Return Policy — you're covered by a free replacement or full refund if it's confirmed lost in transit.

Missing or incomplete items

If your order arrives with an item missing (for example, when items ship separately), email us at support@sameside.store with your order number. We'll confirm whether the rest of your order is on its way, and if anything is genuinely missing we'll send the missing item or refund it — your choice.

International shipping, customs, and duties

We ship worldwide. Your order may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are your responsibility and are not included in the price you pay us or your shipping cost.

P.O. boxes

We can ship to P.O. boxes for most destinations, though some couriers may require a street address for certain items — we'll let you know if that applies to your order.

Contact us

Same Side
Email: support@sameside.store
10 Garnet Street, Cooroy QLD 4563, Australia
ABN: 12 917 631 966